A chargeback is when a customer files a refund request with their bank, it means that they are disputing a charge and asking the card issuer or bank for a refund. The chargeback process is initiated outside of MoovPay, between the card issuer or bank and their cardholder or account holder. In a dispute over a chargeback, the decision is ultimately made by the card issuer or bank where MoovPay does not decide the outcome.
Our MoovPay Representative will inform you if you receive a chargeback. If you do not agree that the chargeback is valid, you can help us dispute it by providing more information about the transaction.